By year
Owner complaints and recall campaigns about Utilimaster vehicles
Owner complaints filed with NHTSA, 2015 to 2026. 2026 runs through October.
Source: NHTSA ODI complaints and recalls files. Complaints are not verified by NHTSA.
Make
Utilimaster
The complete NHTSA record for Utilimaster vehicles: owner complaints, recall campaigns, defect investigations and manufacturer communications, for every model and model year on file.
Most Utilimaster recalls are filed by Shyft Group, part of Utilimaster.
Owner complaints in the last five years00 on file in all, across 10 models
Recall campaigns4018 in five years
Severity indexNoneCrash, fire, injury or death per 100 complaints
Investigations016 service bulletins
Components
Owner complaints by component
Share of all owner complaints on file, by component.
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Source: NHTSA ODI.
Models
The Walk-In VAN has the most complaints of any Utilimaster model
Every Utilimaster model with complaints or recalls on file, by complaints. Counts are not rates: NHTSA publishes no sales volumes.
| Model | Model years | Complaints | Severity index | Recalls | Investigations |
|---|---|---|---|---|---|
| Walk-In VAN | 2015 to 2023 | 0 | None | 27 | 0 |
| Truck Body | 2015 to 2025 | 0 | None | 20 | 0 |
| Aeromaster | 2015 to 2025 | 0 | None | 18 | 0 |
| Velocity | 2016 to 2025 | 0 | None | 10 | 0 |
| RAM Promaster | 2015 to 2019 | 0 | None | 5 | 0 |
| Reach | 2015 to 2018 | 0 | None | 4 | 0 |
| Mobile Maintenance Truck | 2017 to 2019 | 0 | None | 3 | 0 |
| Upfit | 2023 to 2025 | 0 | None | 2 | 0 |
| Metris | 2020 | 0 | None | 1 | 0 |
| Sprinter | 2019 | 0 | None | 1 | 0 |
Source: NHTSA ODI. Recall counts add campaigns across model years, so a campaign covering three years counts three times.
Latest recalls
Recent campaigns listing a Utilimaster product
- 26V-440 Jul 8, 2026
Water may enter an improperly sealed strobe light and cause a short circuit
Lighting · 563 vehicles - 26V-284 May 5, 2026
Incorrect vehicle load value may be listed on the vehicle cargo carrying capacity label
Equipment · 101 vehicles - 26V-265 Apr 24, 2026
Gross Vehicle Weight Rating (GVWR) listed on the certification label may be incorrect
Equipment · 21 vehicles - 25V-452 Jul 7, 2025
Signal converter may fail, which can cause the brake lights and turn signals to become inoperative
Electrical system · 2,785 vehicles - 25V-405 Jun 19, 2025
Monitor in the 360-degree camera system may not display the correct image at start up
Back-over prevention · 871 vehicles - 25V-335 May 22, 2025
Vehicles may be missing the tire and information placard
Equipment · 1,977 vehicles - 25V-296 May 7, 2025
Rear seat belts may not have been installed
Seat belts · 6 vehicles - 25V-268 Apr 22, 2025
Suspension seat mounting fasteners may have been improperly tightened
Seats · 163 vehicles - 25V-152 Mar 12, 2025
Passenger jump seat mounting bolts may not have been properly tightened
Seats · 605 vehicles - 23V-542 Aug 2, 2023
Battery cable connections for the electrical harness may be connected incorrectly, causing the circuit protection on the cables to be ineffective
Electrical system · 560 vehicles
Source: NHTSA ODI recalls file.