By year
Owner complaints about Thomas Built Buses vehicles peaked at 2 in 2019
Owner complaints filed with NHTSA, 2015 to 2026. 2026 runs through October.
Source: NHTSA ODI complaints and recalls files. Complaints are not verified by NHTSA.
Make
Thomas Built Buses
The complete NHTSA record for Thomas Built Buses vehicles: owner complaints, recall campaigns, defect investigations and manufacturer communications, for every model and model year on file.
Most Thomas Built Buses recalls are filed by Daimler Truck.
Owner complaints in the last five years47 on file in all, across 16 models
Recall campaigns16358 in five years
Severity index28.6Crash, fire, injury or death per 100 complaints
Investigations31,264 service bulletins
Components
Structure draws the most owner complaints about Thomas Built Buses vehicles, 33% of them
Share of all owner complaints on file, by component.
Source: NHTSA ODI.
Models
The Saf-T-Liner C2 has the most complaints of any Thomas Built Buses model
Every Thomas Built Buses model with complaints or recalls on file, by complaints. Counts are not rates: NHTSA publishes no sales volumes.
| Model | Model years | Complaints | Severity index | Recalls | Investigations |
|---|---|---|---|---|---|
| Saf-T-Liner C2 | 2015 to 2027 | 5 | 20.0 | 214 | 4 |
| Saf-T-Liner HDX | 2015 to 2026 | 1 | 100.0 | 200 | 0 |
| Minotour | 2015 to 2023 | 1 | 0.0 | 94 | 9 |
| Saf-T-Liner EFX | 2015 to 2026 | 0 | None | 100 | 0 |
| Saf-T-Liner C2 Jouley | 2020 to 2026 | 0 | None | 31 | 0 |
| Saf-T-Liner HDX2 | 2026 to 2027 | 0 | None | 12 | 0 |
| Minotour SRW | 2019 to 2026 | 0 | None | 8 | 0 |
| Minotour DRW | 2019 to 2027 | 0 | None | 7 | 0 |
| FS-65 | 2015 to 2017 | 0 | None | 3 | 0 |
| Saf-T-Liner C2 Joley | 2022 to 2024 | 0 | None | 3 | 0 |
| Saf-T-Liner Mvp-Er | 2015 to 2017 | 0 | None | 3 | 0 |
| HDX | 2015 to 2023 | 0 | None | 2 | 0 |
| Saf-T-Liner EF | 2015 | 0 | None | 2 | 0 |
| Saf-T-Liner EFX2 | 2027 | 0 | None | 1 | 0 |
| Saf-T-Liner FS65 | 2015 | 0 | None | 1 | 0 |
| Saf-T-Liner Mvp-Ef | 2023 | 0 | None | 1 | 0 |
Source: NHTSA ODI. Recall counts add campaigns across model years, so a campaign covering three years counts three times.
Latest recalls
Recent campaigns listing a Thomas Built Buses product
- 26V-546 Aug 24, 2026
Connector plates for the driver's seat belt anchor and an interior body joint seam may be missing, resulting in insufficient structural reinforcements
Seat belts · 65 vehicles - 26V-523 Aug 10, 2026
Fuel tank cage material and fuel system mounting may be incompatible
Fuel system · 160 vehicles - 26V-522 Aug 10, 2026
Fuel tank cage material and fuel system mounting may be incompatible
Fuel system · 23k vehicles - 26V-408 Jun 26, 2026
Entrance door may fail to open or close when the switch is activated
Electrical system · 37 vehicles - 26V-407 Jun 26, 2026
Entrance door may fail to open or close when the switch is activated
Electrical system · 117 vehicles - 26V-388 Jun 12, 2026
Front and mid-body interior joints may have been manufactured incorrectly, resulting in insufficient joint strength
Structure · 2 vehicles - 26V-251 Apr 20, 2026
Driver seat belt anchor may have been installed with inadequate hardware
Seat belts · 26 vehicles - 26V-250 Apr 20, 2026
Driver seat belt anchor may have been installed with inadequate hardware
Seat belts · 71 vehicles - 26V-228 Apr 9, 2026
Vehicle's software may misinterpret contact if the door switch is bumped, deactivating the amber and red warning lights and the stop sign arm
Lighting · 3,285 vehicles - 26V-109 Feb 24, 2026
Heater hose may rupture, which can result in hot coolant leaking inside the passenger compartment
Engine and cooling · 70 vehicles
Source: NHTSA ODI recalls file.