By year
Owner complaints about NEW Flyer vehicles peaked at 1 in 2016
Owner complaints filed with NHTSA, 2015 to 2026. 2026 runs through October.
Source: NHTSA ODI complaints and recalls files. Complaints are not verified by NHTSA.
Make
NEW Flyer
The complete NHTSA record for NEW Flyer vehicles: owner complaints, recall campaigns, defect investigations and manufacturer communications, for every model and model year on file.
Most NEW Flyer recalls are filed by New Flyer of America, part of New Flyer.
Owner complaints in the last five years46 on file in all, across 19 models
Recall campaigns3417 in five years
Severity index66.7Crash, fire, injury or death per 100 complaints
Investigations0501 service bulletins
Components
Structure draws the most owner complaints about NEW Flyer vehicles, 25% of them
Share of all owner complaints on file, by component.
Source: NHTSA ODI.
Models
The Xcelsior has the most complaints of any NEW Flyer model
Every NEW Flyer model with complaints or recalls on file, by complaints. Counts are not rates: NHTSA publishes no sales volumes.
| Model | Model years | Complaints | Severity index | Recalls | Investigations |
|---|---|---|---|---|---|
| Xcelsior | 2015 to 2025 | 4 | 50.0 | 11 | 0 |
| XD60 | 2015 to 2026 | 1 | 100.0 | 33 | 0 |
| XT40 | 2015 to 2022 | 1 | 100.0 | 12 | 0 |
| XE40 | 2015 to 2026 | 0 | None | 60 | 0 |
| XD40 | 2015 to 2026 | 0 | None | 43 | 0 |
| XDE40 | 2015 to 2026 | 0 | None | 42 | 0 |
| XE60 | 2017 to 2025 | 0 | None | 41 | 0 |
| XDE60 | 2015 to 2024 | 0 | None | 40 | 0 |
| XN40 | 2015 to 2026 | 0 | None | 40 | 0 |
| XE35 | 2019 to 2025 | 0 | None | 37 | 0 |
| XD35 | 2015 to 2026 | 0 | None | 33 | 0 |
| XHE40 | 2016 to 2026 | 0 | None | 22 | 0 |
| XN35 | 2015 to 2026 | 0 | None | 21 | 0 |
| XN60 | 2015 to 2025 | 0 | None | 21 | 0 |
| XDE35 | 2015 to 2026 | 0 | None | 19 | 0 |
| XT60 | 2015 to 2022 | 0 | None | 14 | 0 |
| XHE60 | 2015 to 2026 | 0 | None | 11 | 0 |
| MD30 | 2015 to 2016 | 0 | None | 3 | 0 |
| MD35 | 2015 to 2016 | 0 | None | 1 | 0 |
Source: NHTSA ODI. Recall counts add campaigns across model years, so a campaign covering three years counts three times.
Latest recalls
Recent campaigns listing a NEW Flyer product
- 26V-279 May 1, 2026
Speedometer may not illuminate when the headlights are turned on
Electrical system · 4 vehicles - 26V-151 Mar 13, 2026
Inverter software error may cause unintended acceleration or deceleration in certain conditions
Electrical system · 1,196 vehicles - 25V-898 Dec 19, 2025
Antilock braking (ABS) and electronic stability control (ESC) module may lose communication and fail without illuminating the warning lights
Stability and traction control · 6,673 vehicles - 25V-631 Sep 19, 2025
High voltage battery may experience a short circuit within the battery module when charging to near or full capacity
Electrical system · 655 vehicles - 25V-566 Aug 29, 2025
Inadequate weld on the high voltage battery busbar and incorrect software may cause the battery module to overheat
Electrical system · 1,170 vehicles - 25V-542 Aug 22, 2025
Buses may have been built without enough emergency exits or the exits may be in an incorrect location
Structure · 2,354 vehicles - 25V-053 Feb 3, 2025
Remote fuel filter hoses may separate from the fitting, causing a fuel leak and an engine stall
Fuel system · 210 vehicles - 24V-425 Jun 11, 2024
Remote fuel filter hoses may become separated from the fitting, which can result in a fuel leak and a lack of fuel supply to the engine
Fuel system · 27 vehicles - 24V-056 Jan 31, 2024
One or more drain valves may not activate as intended, which could allow battery packs to accumulate liquid in the battery pack enclosure
Electrical system · 337 vehicles - 23V-898 Dec 22, 2023
Due to a software error, unintended acceleration may occur during certain conditions
Speed control · 211 vehicles
Source: NHTSA ODI recalls file.