By year
Owner complaints about MCI vehicles peaked at 1 in 2016
Owner complaints filed with NHTSA, 2015 to 2026. 2026 runs through October.
Source: NHTSA ODI complaints and recalls files. Complaints are not verified by NHTSA.
Make
MCI
The complete NHTSA record for MCI vehicles: owner complaints, recall campaigns, defect investigations and manufacturer communications, for every model and model year on file.
Most MCI recalls are filed by Motor Coach Industries, part of Mci.
Owner complaints in the last five years02 on file in all, across 15 models
Recall campaigns368 in five years
Severity index0.0Crash, fire, injury or death per 100 complaints
Investigations3219 service bulletins
Components
Equipment draws the most owner complaints about MCI vehicles, 33% of them
Share of all owner complaints on file, by component.
Source: NHTSA ODI.
Models
The D4505 has the most complaints of any MCI model
Every MCI model with complaints or recalls on file, by complaints. Counts are not rates: NHTSA publishes no sales volumes.
| Model | Model years | Complaints | Severity index | Recalls | Investigations |
|---|---|---|---|---|---|
| D4505 | 2015 to 2024 | 1 | 0.0 | 42 | 5 |
| J4500 | 2015 to 2026 | 0 | None | 66 | 4 |
| D4500 | 2015 to 2024 | 0 | None | 47 | 2 |
| D4005 | 2015 to 2021 | 0 | None | 30 | 2 |
| J3500 | 2018 to 2026 | 0 | None | 21 | 0 |
| D4000 | 2015 to 2022 | 0 | None | 17 | 2 |
| D4000ISTV | 2015 to 2023 | 0 | None | 17 | 2 |
| D45 CRT LE | 2018 to 2021 | 0 | None | 15 | 0 |
| D45CRTLE | 2018 to 2025 | 0 | None | 11 | 0 |
| D45CRTELE | 2021 to 2024 | 0 | None | 5 | 0 |
| J4500E | 2020 to 2025 | 0 | None | 5 | 0 |
| D4000 Istv | 2019 to 2023 | 0 | None | 4 | 0 |
| D4520 | 2020 to 2026 | 0 | None | 3 | 0 |
| D45CRTE | 2024 | 0 | None | 2 | 0 |
| D45CRT | 2024 to 2026 | 0 | None | 1 | 0 |
Source: NHTSA ODI. Recall counts add campaigns across model years, so a campaign covering three years counts three times.
Latest recalls
Recent campaigns listing a MCI product
- 25V-853 Dec 10, 2025
Front door lower curb view glazing material is incorrect
Structure · 15k vehicles - 25V-632 Sep 19, 2025
High voltage battery may experience a short circuit within the battery module when charging to near or full capacity
Electrical system · 12 vehicles - 25V-567 Aug 29, 2025
Inadequate weld on the high voltage battery busbar and incorrect software may cause the battery module to overheat
Electrical system · 59 vehicles - 25V-457 Jul 8, 2025
Emergency exit label may be placed in the incorrect location
Equipment · 321 vehicles - 24V-625 Aug 20, 2024
Error in the battery module software may cause an over-current condition during battery charging, resulting in battery damage
Electrical system · 24 vehicles - 24V-073 Feb 7, 2024
Red beacon lighting on the Threshold Warning System (TWS) may not be bright enough
Adaptive equipment · 2,114 vehicles - 23V-240 Apr 5, 2023
Vehicle's rear lighting may be obstructed when bikes are installed on the bike rack
Equipment · 140 vehicles - 21V-971 Dec 15, 2021
Fuel tubes between the fuel rail and the injectors for cylinders four, five, and six may fatigue and crack, which can result in a high pressure…
Fuel system · 1,125 vehicles - 21V-748 Sep 24, 2021
Main Distribution Panel (MDP) located within the battery compartment contains a circuit board that may fail
Electrical system · 2,455 vehicles - 21V-364 May 18, 2021
Sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak
Fuel system · 1,845 vehicles
Source: NHTSA ODI recalls file.