By year
Owner complaints about GEM vehicles peaked at 4 in 2017
Owner complaints filed with NHTSA, 2015 to 2026. 2026 runs through October.
Source: NHTSA ODI complaints and recalls files. Complaints are not verified by NHTSA.
Make
GEM
The complete NHTSA record for GEM vehicles: owner complaints, recall campaigns, defect investigations and manufacturer communications, for every model and model year on file.
Most GEM recalls are filed by Polaris Industries, part of Gem.
Owner complaints in the last five years16 on file in all, across 8 models
Recall campaigns72 in five years
Severity index0.0Crash, fire, injury or death per 100 complaints
Investigations134 service bulletins
Components
Electrical system draws the most owner complaints about GEM vehicles, 71% of them
Share of all owner complaints on file, by component.
Source: NHTSA ODI.
Models
The E2 has the most complaints of any GEM model
Every GEM model with complaints or recalls on file, by complaints. Counts are not rates: NHTSA publishes no sales volumes.
| Model | Model years | Complaints | Severity index | Recalls | Investigations |
|---|---|---|---|---|---|
| E2 | 2015 to 2025 | 4 | 0.0 | 15 | 7 |
| E4 | 2015 to 2025 | 2 | 0.0 | 13 | 7 |
| Elxd | 2015 to 2025 | 0 | None | 14 | 7 |
| E6 | 2015 to 2025 | 0 | None | 13 | 7 |
| EL | 2015 to 2016 | 0 | None | 3 | 2 |
| E4S | 2015 | 0 | None | 1 | 1 |
| E6S | 2015 | 0 | None | 1 | 1 |
| ES | 2015 | 0 | None | 1 | 1 |
Source: NHTSA ODI. Recall counts add campaigns across model years, so a campaign covering three years counts three times.
Latest recalls
Recent campaigns listing a GEM product
- 25V-380 Jun 23, 2025
Retaining fasteners between the ball joint and the hub strut may have been improperly tightened, which can result in ball joint separation from…
Suspension · 5,353 vehicles - 24V-971 Dec 26, 2024
Mounting screws between the ball joint and the hub strut may have been improperly tightened, resulting in ball joint separation from the wheel
Suspension · 243 vehicles - 18V-485 Jul 19, 2018
Lower main frame tube may crack which can result in failure of the secondary upper cab frame
Structure · 1,946 vehicles - 18V-484 Jul 19, 2018
Drive mode switch can send an incorrect signal, causing the vehicle to become inoperative or go in the opposite direction than intended
Electrical system · 2,110 vehicles - 17V-279 Apr 26, 2017
Lug nuts on the front wheels may loosen, potentially resulting in a front wheel detaching from the vehicle
Wheels · 1,254 vehicles - 16V-884 Dec 8, 2016
Drive mode switch can send an incorrect signal, causing the vehicle to go in the opposite direction than intended
Electrical system · 1,644 vehicles - 15V-820 Dec 7, 2015
Seat belts in the affected vehicles have retractor mechanisms that may fail, causing the seat belt to be stuck in one position
Seat belts · 1,364 vehicles
Source: NHTSA ODI recalls file.