Complaint map

Where vehicle problems are reported, per resident

Owner complaints, every fatal crash and the crash reports filed for driver-assistance and self-driving systems, on one street map. Shade states, counties and ZIP areas by complaints per 1,000 residents, play the years, and narrow it to a make, a model, a component or the words owners used.

Complaints on this map71,19298.7% placed on a city; all years on file

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Manufacturer or make

Model

Model years from

Vehicle type

Component

Filed from

Complaint text

Owner complaints

Sterling Heights, MI files the most complaints for Ford per resident of cities over 100,000, 0.46 per 1,000

Complaints for Ford per 1,000 residents by state, county and ZIP area, all years on file. Population: Census 2024 estimates and ACS 2023. A ZIP area shows its postal city's rate, because complaints name a city. 98.6% of complaints could be placed in a county.

All years

Highest per resident

per 1,000 residents; places of at least 100,000 people. The total is under each name. A few prolific filers can lift a small place's rate.

Cities: GeoNames (CC BY 4.0) and U.S. Census Bureau Gazetteer. Population: U.S. Census Bureau, 2024 estimates and ACS 2023. Complaints: NHTSA ODI. Points and ZIP areas are city-level: NHTSA publishes only the complainant's city and state. 904 complaints name a city that could not be placed.

Ranked

Highest per resident

per 1,000 residents, places of at least 100,000 people. Change the population floor beside the map.

Highest per resident
Place	per 1,000 residents	Complaints	Population
Sterling Heights, MI	0.46	62	134,342
New Braunfels, TX	0.43	58	136,170
Pearland, TX	0.42	59	141,219
Spring Hill, FL	0.41	56	136,376
Clinton Township, MI	0.40	40	100,029
Hampton, VA	0.39	54	138,755
Simpsonville, SC	0.39	40	102,921
Chesapeake, VA	0.38	97	254,997
Dallas, GA	0.38	39	102,996
Palm Coast, FL	0.37	40	106,729
Dearborn, MI	0.37	40	107,846
Georgetown, TX	0.37	44	118,718
Fayetteville, NC	0.37	90	245,182
Clarksville, TN	0.37	75	204,552
Midlothian, VA	0.36	38	104,494

Sources: NHTSA; U.S. Census Bureau population estimates.

Read with care

A map of reports, not of defects

Per-resident rates correct for population, not for how many vehicles of each kind people own, how old they are, or how often owners report. Read high rates as places worth a closer look, and compare filters to see where one make or model stands out.

City, not address

NHTSA publishes a complainant's city and state only, so a ZIP area shows its postal city's rate. Fatal crashes (FARS) are mapped where they happened; automation crash reports at the reported city.

Three sources

Complaints are filed by owners and not verified. FARS is NHTSA's census of fatal crashes on public roads. Standing General Order reports are filed by manufacturers and robotaxi operators and not verified either.

Counted once

A complaint that names several components or vehicles is one complaint. Severity means the owner reported a crash, a fire, an injury or a death.